Retaining Your Clients, Customers, and Suppliers: Effectively Communicate Change

Recently, my Internet and cable provider sold the servicing of my account to another company. The new company sent me an EMAIL to advise me of this and included a link to another site where I could register. Given the abundance of security warnings about clicking on unsolicited links, I logged onto my current provider’s […]

Debunking the Myths: Myth #6: You Can’t Start a Business While Looking for a Job

Most of us have unexpectedly lost a job and subsequently thought about starting our own business; however, having little or no income while we launch a business and grow a customer base makes getting a job a necessity. You really can do both if you take an approach that reduces your financial risk and sets […]

Secrets from the Management Consultant: Vision

My friend Dan is one of the most effective management consultants I’ve ever worked with. I still remember the day I watched him work magic by asking a client, “What does it look like when it’s done?” The client sat quietly for a minute, then started to talk about where he wanted his business to […]

Staying the Course: Resilience

Recently one of my clients, the president of a company about to introduce a product to market that’s taken more than five years and hundreds of millions of dollars to develop and certify, was talking with one of the company’s board members, who, before he retired, successfully led a similar effort. My client asked his […]

Setting Yourself Up for Success: Manage Your Stress Behavior

My business causes me to work with hundreds of people every year. I’m typically at a company for nine to twelve months, usually during periods of high stress. (Management consultants are brought in to make change.) As a result, I’ve had the chance to observe the stress behaviors of people on every rung of the […]