Selling Your Products and Services: Lagniappe – A Secret Tool for Building Business

This time of year, the time between Mardi Gras and Easter, I’m reminded of the Louisiana French concept of lagniappe – a small, unexpected gift given to a customer when they purchase something. Lagniappe is intended to build repeat business, and it doesn’t have to cost much, if anything. The Residence Inn in Duluth, where […]

Setting Yourself Up for Success: You Don’t Need Bad Business

As a small business owner the ability to identify and prevent doing bad business is important. Here are some examples of Bad business: Clients who you have to chase for payment. Clients to whom you deliver the agreed upon service who continually demand additional services prior to payment. Clients or customers to whom you’re providing […]

Learnings from the Management Consultant: Be Impeccable with Your Word

Years ago a mentor recommended, The Four Agreements, by Don Miguel Ruiz. The book offers the readers four agreements you can make with yourself that, if followed, have a profound affect upon how you live your life and the effect other people have on you. The book changed my life. The first of these agreements, […]

Selling Your Products and Services: Questionable Sales Practices

Yesterday my friend Tina called to say, “It’s Time.” I immediately knew what she meant. Her car has more than 185,000 miles and the winter had been a nightmare for her with the car either in the shop or needing to go to the shop. She was worn out with the constant stress of trying […]