Setting Yourself Up for Success: Manage Your Stress Behavior

My business causes me to work with hundreds of people every year. I’m typically at a company for nine to twelve months, usually during periods of high stress. (Management consultants are brought in to make change.) As a result, I’ve had the chance to observe the stress behaviors of people on every rung of the […]

Selling Your Products and Services: Lagniappe – A Secret Tool for Building Business

This time of year, the time between Mardi Gras and Easter, I’m reminded of the Louisiana French concept of lagniappe – a small, unexpected gift given to a customer when they purchase something. Lagniappe is intended to build repeat business, and it doesn’t have to cost much, if anything. The Residence Inn in Duluth, where […]

Increasing Your Revenue: More Time for Sales by Outsourcing Production

If you found out there was a company who could produce your product for less than you could, would you hire them to do it for you? Wait a minute, you say … since I’m not yet in the position to pay MYSELF for the hours I spend producing my product, no one can produce […]

Setting Yourself Up for Success: You Don’t Need Bad Business

As a small business owner the ability to identify and prevent doing bad business is important. Here are some examples of Bad business: Clients who you have to chase for payment. Clients to whom you deliver the agreed upon service who continually demand additional services prior to payment. Clients or customers to whom you’re providing […]

Learnings from the Management Consultant: If You Have a Question – Ask!

The fourth and final agreement in The Four Agreements, the book by Don Miguel Ruiz that spells out four agreements you make with yourself that, if followed, have a profound effect upon how you live your life and the influence other people have on you is “If you have a question – ask.” When I […]