The Executive Toolbox: Building Trust

In his book, The Five Dysfunctions of a Team, Patrick Lencioni puts trust as the foundation for building a strong team. However, in today’s corporate environment executives I’ve worked with often feel there’s no one they can really trust. Although sometimes this is warranted, building a team who you can trust and who trusts each […]

The Executive Toolbox: Building Effective Teams

Business owners and executives who enjoy long term success don’t necessarily need to be adept at team building but it’s certainly easier to be successful if you’re not going it alone. A team is a group of people who have a shared goal or goals. Those goals may be as simple as working together to […]

The Executive Toolbox: Listening

In the early days of cable systems a bus interface unit was placed between a remote dumb terminal and the network with a corresponding unit placed at the other end between the network and the mainframe computer. Much like people, these units couldn’t transmit and receive information at the same time. Yet we’re all guilty […]

Retaining Your Clients, Customers, and Suppliers: Finding Out What They Really Think

What do your clients, customers, and suppliers really think about your company and how easy it is to do business with you?   How do you solicit that type of feedback? When you receive it how do you use the information to make your business better and to increase loyalty? A company I used to do […]

Retaining Your Clients, Customers, and Suppliers: Effectively Communicate Change

Recently, my Internet and cable provider sold the servicing of my account to another company. The new company sent me an EMAIL to advise me of this and included a link to another site where I could register. Given the abundance of security warnings about clicking on unsolicited links, I logged onto my current provider’s […]