Retaining Your Clients, Customers, and Suppliers: Finding Out What They Really Think

What do your clients, customers, and suppliers really think about your company and how easy it is to do business with you?   How do you solicit that type of feedback? When you receive it how do you use the information to make your business better and to increase loyalty? A company I used to doContinue reading “Retaining Your Clients, Customers, and Suppliers: Finding Out What They Really Think”

Retaining Your Clients, Customers, and Suppliers: Effectively Communicate Change

Recently, my Internet and cable provider sold the servicing of my account to another company. The new company sent me an EMAIL to advise me of this and included a link to another site where I could register. Given the abundance of security warnings about clicking on unsolicited links, I logged onto my current provider’sContinue reading “Retaining Your Clients, Customers, and Suppliers: Effectively Communicate Change”

Debunking the Myths: Myth #6: You Can’t Start a Business While Looking for a Job

Most of us have unexpectedly lost a job and subsequently thought about starting our own business; however, having little or no income while we launch a business and grow a customer base makes getting a job a necessity. You really can do both if you take an approach that reduces your financial risk and setsContinue reading “Debunking the Myths: Myth #6: You Can’t Start a Business While Looking for a Job”

Secrets from the Management Consultant: Vision

My friend Dan is one of the most effective management consultants I’ve ever worked with. I still remember the day I watched him work magic by asking a client, “What does it look like when it’s done?” The client sat quietly for a minute, then started to talk about where he wanted his business toContinue reading “Secrets from the Management Consultant: Vision”

Staying the Course: Resilience

Recently one of my clients, the president of a company about to introduce a product to market that’s taken more than five years and hundreds of millions of dollars to develop and certify, was talking with one of the company’s board members, who, before he retired, successfully led a similar effort. My client asked hisContinue reading “Staying the Course: Resilience”