The Executive’s Toolbox: Developing A Roadmap

Setting specific goals brings focus to what we do every day.   Without goals, it’s too easy to get so caught up in (whatever “comes up”) each day, only to look up and realize we’re only sustaining the status quo or losing ground. My “adopted” daughter, Tina, did that six years ago.  At the time she […]

Balance: Set Expectations on How You Spend Your Time

Recently my friend, Rosanna, said something that caused me to examine how I set expectations with the people who are important to me on the limits of my time. She said, “There are people you’ll know for a reason, for a season, and for life.” Probably like you, I’d heard this before, but her interpretation […]

Retaining Your Clients, Customers, and Suppliers: Finding Out What They Really Think

What do your clients, customers, and suppliers really think about your company and how easy it is to do business with you?   How do you solicit that type of feedback? When you receive it how do you use the information to make your business better and to increase loyalty? A company I used to do […]

Retaining Your Clients, Customers, and Suppliers: Effectively Communicate Change

Recently, my Internet and cable provider sold the servicing of my account to another company. The new company sent me an EMAIL to advise me of this and included a link to another site where I could register. Given the abundance of security warnings about clicking on unsolicited links, I logged onto my current provider’s […]