The Executive Toolbox: Listening

In the early days of cable systems a bus interface unit was placed between a remote dumb terminal and the network with a corresponding unit placed at the other end between the network and the mainframe computer. Much like people, these units couldn’t transmit and receive information at the same time.

Yet we’re all guilty of doing just that. How often are we so intent on getting our message across that we fail to listen to what the other person is saying? How often are we processing what we’re going to say next, or do next and not present in the moment?

We’ve all been shopping for a product or service and a shop owner or salesperson doesn’t ask what we want or need but instead launches into a diatribe describing their product or service.

Because listening seems to be a lost art, it distinguishes those who take the time to listen from those who don’t. Cultivating the quality and practicing it as you would any skill you want to master is an enabler of success.

Published by Leah Ward-Lee

Leah Ward-Lee, the author of "$1,000 Start-Ups", is a serial micro-entrepreneur. She opened her first business at ten after lobbying for and receiving a shoe shine kit for Christmas. She pulled her wagon through the neighborhood, going door-to-door, offering to shine her neighbor’s shoes for twenty-five cents a pair. Once her wagon was full, she took the shoes home and polished them. Unfortunately that business was short-lived. She hadn’t tagged the shoes and couldn’t remember whose shoes were whose, so her dad went with her to retrace the route until every pair was returned. Since then she’s had businesses developing and teaching college courses, instructing aerobic classes, owning half a plane that was rented to a flight and maintenance school, and renting homes. She’s also owned a consignment store, a gift shop, a gift basket business, a consulting firm, hosted The Executive Toolbox (a weekly radio show), and a publishing company. She also spent twenty years in the US Army, served as the Chief Information and Technical Officer for two major insurance companies, and has a second career as a management consultant. Leah resides in Dallas, TX and on Amelia Island with Sammy and Goliath, her two rescue dogs.

Leave a comment

Comment

%d bloggers like this: